If you feel you have cause for complaint, please first contact your
furniture
dealers where you bought the product.
All documents concerning the purchase of the furniture should be kept in a safe place even after the guarantee period of 2 years has expired.
This will make it easier for you to provide exact details of the model name, year of production, etc. if required.
This data is important if you require additional or replacement parts at a later date.
All documents concerning the purchase of the furniture should be kept in a safe place even after the guarantee period of 2 years has expired.
This will make it easier for you to provide exact details of the model name, year of production, etc. if required.
This data is important if you require additional or replacement parts at a later date.
Extent of guarantee
Our 2-years' guarantee applies to the quality of the materials and surfaces, the correct functioning of movable parts, as well as correct processing of the product. An essential condition of the guarantee is that all units be assembled by qualified assembly personnel observing our recommendations in the assembly instructions. Exact horizontal and vertical positioning of the units is of particular importance here. Faulty positioning hampers or even prevents the perfect adjustment and setting of doors and drawers. All anti-tilt devices, locks and mountings that are provided must be fitted for safety reasons. We cannot be held liable for damage due to incorrect assembly by customers or failure to observe the assembly instructions.
Tip
When planning your units, think about any special loads such as heavy weights which the unit might be subjected to.
Our 2-years' guarantee applies to the quality of the materials and surfaces, the correct functioning of movable parts, as well as correct processing of the product. An essential condition of the guarantee is that all units be assembled by qualified assembly personnel observing our recommendations in the assembly instructions. Exact horizontal and vertical positioning of the units is of particular importance here. Faulty positioning hampers or even prevents the perfect adjustment and setting of doors and drawers. All anti-tilt devices, locks and mountings that are provided must be fitted for safety reasons. We cannot be held liable for damage due to incorrect assembly by customers or failure to observe the assembly instructions.
Tip
When planning your units, think about any special loads such as heavy weights which the unit might be subjected to.
The guarantee does not cover:
- Damage arising from normal use by the customer, typical material wear, environmental influences such as extreme dryness or moisture, extreme temperatures, light, atmospheric conditions, incorrect or inappropriate use, wilful damage, transport and accidental damage, or damage due to excessive loads or weights on individual components.
- Incorrect treatment of surfaces with inappropriate cleaning or polishing agents and the customer's own attempts at repairs or corrections to units also invalidate the guarantee.
- The guarantee is limited to new products as from the date of delivery of the goods from our factory.
- Guarantee does not apply to showroom goods which have been assembled before.
- The guarantee claim is only valid for the matter of complaint and not for the entire delivery consignment; the claim applies to the fault in question being resolved.
- Jobs based on the guarantee are always carried out via the registered dealers and only on provision of the purchasing contract.